Custom Fireplace Installation

          Fireplace Concepts North America designs and manufactures custom built fireplace in such as way as to keep custom fireplace installation as simple as possible. Depending on the complexity of the fireplace, the installation may require the assistance of Fireplace Concepts North America professionals. In most cases it is suffice to provide a few instructions to the gas installer. One of our installers will go through the installation of the fireplace with the applicable site representatives prior to receiving the fireplace. In addition, technical support is available at any time during the installation or at any time you have any questions or concerns. In-person assistance may be arranged for a fee but it is not necessary by any means. In case of on-site collaboration, one of our designers will travel to the location to troubleshoot any installation issues.

          Our team has worked on many complex custom fireplaces installed at hospitals, hotels, restaurants, homes and has extensive knowledge to ensure that your new custom fireplace is beautiful, functioning safely and efficiently, and will provide you with years of trouble-free operation. Our services are provided throughout North America.

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custom installation


Custom Fireplace Warranty

          Fireplace Concepts North America warrants the components and materials in the gas appliance to be free from manufacturing and material defects for a period of one year from date of delivery. No warranty issued for fireplace installation / gas / electrical / venting and labour. It is recommended that the fireplace is to be checked over / serviced / cleaned every three months if in use on daily basis. A minimum one time service is to be done if fireplace is to be used on an occasional basis. Fireplace Concepts North America grants no warranty, implied or stated, for the installation or maintenance of the fireplace, and assumes no responsibility of any consequential damage(s). This warranty will be void if the appliance is not installed by a qualified installer in accordance with installation instructions. It will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the unit, and does not extend to:
    a) firebox/burner assembly damaged by accident, neglect, misuse, abuse, alterations, negligence of others,
    b) the costs of removal, reinstallation or transportation of defective parts on the appliance,
    c) identical or consequential damage.

Extended warranty is available upon request.

          Thank you for considering Fireplace Concepts North America, we pride ourselves on providing the highest quality fireplaces with excellent customer and technical support. Contact us today for a free quote or any questions regarding your custom fireplace project. We will be glad to help you with any custom fireplace questions including custom fireplace installation.























Fireplace Concepts North America

"If You Can Dream It, We Can Build It."         

info@fireplaceconcepts.net

604.836.5486