Fireplace Concepts North America

Custom Fireplace Installation

     We design and manufacture custom built fireplace in such as way as to keep custom fireplace installation as simple as possible. Depending on the complexity of the fireplace, the fireplace installation may require the assistance of Fireplace Concepts North America professionals. In most cases it is suffice to provide a few instructions to the gas installer. One of our installers will go through the installation of the custom fireplace with the applicable site representatives prior to receiving the custom fireplace. In addition, technical support is available at any time during the fireplace installation or at any time you have any questions or concerns. In-person assistance may be arranged for a fee but it is not necessary by any means. In case of on-site collaboration, one of our designers will travel to the location to troubleshoot any custom fireplace installation issues.

     Our team has worked on many complex custom fireplaces installed at hospitals, hotels, restaurants, homes and has extensive knowledge to ensure that your new custom fireplace is beautiful, functioning safely and efficiently, and will provide you with years of trouble-free operation. Our services are provided throughout North America.

The Critical Role of Direct Vent Installation

     Direct vent fireplaces offer both safety and efficiency benefits, but their installation demands meticulous attention:
        Proper Sealing: Direct vent systems are sealed units, meaning they draw air for combustion from outside and expel exhaust gases directly outside. A sealed fit is essential to maintain this separation and ensure safety.
        Clearance and Combustibles: Direct vents have specific clearance requirements from combustible materials like wood, drywall, and insulation. An improper installation could lead to heat damage or even fires.
        Draft and Performance: Correct venting is essential for efficient operation. Poor installation can result in drafting issues, decreased performance, and potential hazards like backdrafts.
We work with the builder and contractor to ensure the custom fireplace is installed properly and safely. With years of experience, our team is always there to help and guide custom fireplace installers for the proper custom fireplace installation.

Custom Fireplace Warranty

     Fireplace Concepts North America warrants the components and materials in the gas appliance to be free from manufacturing and material defects for a period of one year from date of delivery. No warranty issued for fireplace installation / gas / electrical / venting and labour. It is recommended that the fireplace is to be checked over / serviced / cleaned every three months if in use on daily basis. A minimum one time service is to be done if fireplace is to be used on an occasional basis. Fireplace Concepts North America grants no warranty, implied or stated, for the installation or maintenance of the fireplace, and assumes no responsibility of any consequential damage(s). This warranty will be void if the appliance is not installed by a qualified installer in accordance with installation instructions. It will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the unit, and does not extend to:
    a) firebox/burner assembly damaged by accident, neglect, misuse, abuse, alterations, negligence of others,
    b) the costs of removal, reinstallation or transportation of defective parts on the appliance,
    c) identical or consequential damage.

Extended warranty is available upon request.

     Thank you for considering Fireplace Concepts North America, we pride ourselves on providing the highest quality fireplaces with excellent customer and technical support. Contact us today for a free quote or any questions regarding your custom fireplace project. We will be glad to help you with any custom fireplace questions including custom fireplace installation.